Appliance repair calls, answered with the model number captured.

The calls you actually get

• Refrigerators - not cooling, leaking, ice maker dead, compressor sounds
• Washers - will not drain, will not spin, walking across the floor
• Dryers - no heat, long dry times, burning smell (flagged urgent)
• Dishwashers - not draining, leaking, leaving film
• Ovens and ranges - will not heat, temperature off, igniter clicking
• Microwaves, disposals, ice machines, wine coolers
• Warranty and extended-plan calls - routed per your rules
• Landlord and property-manager work - tenant contact and approval chain

What CallLatch asks on a appliance repair call

• Which appliance and what it is doing right now - error codes captured verbatim
• Brand and approximate age - model and serial number when the caller can find them
• Whether the problem is constant or comes and goes
• Food-loss urgency on refrigerator and freezer calls
• Gas appliances: any gas smell means the caller is told to leave and call the gas utility first
• Anything already tried - resets, new filters, a previous repair
• Requested window, held as a request - your team confirms, the caller hears that on the call
• Best callback number and who can approve the repair

Where it draws the line

CallLatch never diagnoses the failure, quotes the repair, or promises a part is on the truck. The lines it will not cross:

• No prices on the phone unless they come from your rate book - including the service-call fee, if you have not configured it.
• No repair-versus-replace verdicts. That call belongs to your tech standing in the kitchen.
• Burning smell from a dryer or any gas smell: the caller is told to stop using the appliance, and to call emergency services or the gas utility first when there is an active smell.
• Windows are held as requests with the confirmation expectation set on the call - never presented as booked appointments.
• Repeat callers are greeted by name with their appliance history.

An example call