Landscaping calls, answered while your crews are on mowers.

The calls you actually get

• Weekly and biweekly mowing - lot size, gates, dogs, current service
• Spring and fall cleanups - leaves, beds, branches, haul-away
• Mulch, edging, and bed work - how many beds, rough area
• Sod, seeding, and lawn repair - bare spots, grading questions
• Planting and garden work - what they want planted, beds ready or not
• Hardscaping and bigger projects - patios, walkways, retaining walls route to your estimator
• Snow removal (seasonal) - driveway size, trigger depth, contract questions
• Commercial properties - lots, entrances, contract scope

What CallLatch asks on a landscaping call

• Maintenance or project - ongoing service or a one-time job
• Property size as the caller describes it, plus gates and fences for crew access
• What the caller wants done, in their words, captured verbatim
• Photos welcome for project calls - the caller is told where to send them
• Pets on the property and anywhere the crew should not go
• Timeline - this week, this month, or planning for a season
• Requested estimate or start window, held as a request - your team confirms
• Best callback number and email for the confirmation

Where it draws the line

CallLatch never quotes a job or promises a crew date you have not scheduled. The lines it will not cross:

• No prices on the phone unless they come from your rate book - including "ballpark" guesses.
• Project calls (hardscaping, drainage, retaining walls) are structured as estimate requests, never quoted as bookings.
• Windows are held as requests with the confirmation expectation set on the call - never presented as booked appointments.
• Storm damage with downed lines or unstable trees near structures: the caller is pointed to emergency services or the utility first when there is immediate danger.
• Repeat customers are greeted by name with their property and service history.

An example call