Junk removal calls, answered while your truck is at the dump.

The calls you actually get

• Single items - mattresses, couches, appliances, the thing that has to go today
• Garage and basement cleanouts - partial or full, how full
• Estate and whole-house cleanouts - timeline, who is authorized on site
• Yard debris - storm piles, fence tear-downs, brush
• Construction debris - what material, bagged or loose, contractor or homeowner
• Office and commercial cleanouts - furniture, e-waste, after-hours needs
• Hoarding-sensitive calls - handled with care, details route to your team
• Donation-first requests - what charities accept routes per your rules

What CallLatch asks on a junk removal call

• What is going - a list in the caller's words, item by item for small jobs
• Where it sits - curb, garage, third-floor apartment, backyard
• Stairs, elevator, and carry distance for your crew
• How much space it fills as the caller describes it - a few items, half a garage, a whole house
• Anything hazardous (paint, chemicals, fuel) - flagged, never accepted on the phone
• Photos welcome - the caller is told where to send them for a real quote
• Requested window, held as a request - your team confirms, the caller hears that on the call
• Best callback number for the crew on the way

Where it draws the line

CallLatch never quotes by volume over the phone or promises what the truck can take. The lines it will not cross:

• No prices on the phone unless they come from your rate book - "about a quarter truck" stays a description, not a quote.
• Hazardous materials (paint, fuel, chemicals, asbestos suspicion) are flagged and routed per your rules - never accepted on the call.
• Estate and eviction situations capture who is authorized on site, per your rules.
• Windows are held as requests with the confirmation expectation set on the call - never presented as booked appointments.
• Repeat customers are greeted by name with their pickup history.

An example call