Moving calls, answered like your best dispatcher.

The calls you actually get

• New move quotes - local or long distance, fixed date or flexible window
• Existing moves - date change, address update, "where is my crew?" routed to your team, never a duplicate lead
• Packing only - full pack, partial, fragile-only
• Labor-only - load or unload help, no truck
• Storage - self-storage questions or storage as part of a move, in the same conversation
• Office and commercial moves
• Junk or donation stops added to a move

What CallLatch asks on a moving call

• Intent first: new quote vs a change to an existing move - existing customers route, never re-intake
• Dates: requested date, flexibility, hard deadlines like a lease end, closing, or elevator reservation
• Every stop: origin, destination, extra stops, property type, floor, unit
• Access at each stop: stairs and turns, elevator and reservation rules, parking and distance from truck to door, gate codes, building hours
• Inventory preference: quick estimate, room-by-room list, or a video walkthrough survey - the owner reviews the video and sends the quote
• Specialty items, asked neutrally: "which item are you most concerned about us handling?" - pianos, safes, pool tables, large art
• Packing level, disassembly and reassembly, and storage needs before, during, or after
• Who can approve scope and estimate, best callback channel, preferred callback time

Where it draws the line

CallLatch never invents a price, a crew size, a truck count, or a duration. Estimate-ready, not estimated:

• No prices on the phone, ever - quotes come from your rate book, through your team or your estimator.
• Bedroom count is a routing hint, never a promise about crew, truck, or duration.
• Prohibited items (propane, fuel, chemicals, firearms, perishables) are flagged, never accepted on the phone.
• A labor-only or simple fixed-scope window is held as a request with the confirmation expectation set on the call. Full moves end with an estimator callback or survey scheduled - never quoted as a booking.
• Incomplete intake becomes an estimator callback with everything gathered so far - not a guess.
• Damage claims and disputes escalate to human review immediately, with the caller's evidence and reason flagged.
• Repeat customers are greeted by name with their move history.

An example call