Locksmith calls, answered on the first ring - even at 2 AM.

The calls you actually get

• Home lockouts - locked out, key inside, broken key in the cylinder
• Car lockouts - make, model, year, where the vehicle is parked
• Rekeys after a move or a lost key - how many locks, same key or different
• Lock changes and upgrades - deadbolts, smart locks, the brand they bought
• Business calls - office lockouts, employee departures, master key questions
• Broken hardware - latch will not catch, key turns but nothing happens
• Safe and cabinet lockouts - type if known, contents never asked
• Landlord and property-manager work - eviction-day rules route to your team

What CallLatch asks on a locksmith call

• Lockout or lock work - is anyone locked out right now, and where are they standing
• Vehicle calls: make, model, year, and whether the keys are visible inside
• Door calls: what kind of door and lock, and whether the deadbolt or the knob is the problem
• Rekey calls: how many locks and whether they should all take one key
• Proof-of-ownership expectations your shop sets for lockouts - captured, never waived
• Current location for mobile jobs, plus access notes
• Requested window, held as a request - your team confirms, the caller hears that on the call
• Best callback number for the tech on the way

Where it draws the line

CallLatch never quotes a price, promises an arrival time, or weakens your verification rules. The lines it will not cross:

• No prices on the phone unless they come from your rate book - no "it starts at" guesses.
• No ETA promises. The caller hears the window is held as a request and your on-call tech confirms.
• Ownership and ID rules are your rules - the call captures what your shop requires and never negotiates it down.
• Calls that sound like a dispute over access (an ex, an eviction, a custody handoff) are flagged for human review before any job is created.
• Repeat customers are greeted by name with their history.

An example call