Cleaning calls, answered while your crews are in someone's kitchen.

The calls you actually get

• Recurring service - weekly, biweekly, monthly, and what "clean" means to this caller
• One-time deep cleans - spring cleaning, before guests, after renovations
• Move-in and move-out cleans - dates tied to closings and lease ends
• Post-construction cleans - dust level, rooms affected, contractor timeline
• Airbnb and turnover cleans - check-in and check-out times, linen handling
• Office and small-commercial cleaning - square footage, frequency, after-hours
• Quote questions - captured with the details your pricing needs, never quoted on the spot
• Existing customers - schedule changes routed to your team, not re-intaked

What CallLatch asks on a cleaning call

• What kind of clean - recurring, deep, move-out, post-construction, turnover
• Home size as the caller describes it: beds, baths, and rough square footage
• Pets, kids, and anything the crew should know before walking in
• What matters most to this caller - kitchens and baths, floors, baseboards, inside the oven
• Supplies and equipment: your team's or the customer's
• Access - keys, codes, doormen, lockboxes, and who lets the crew in
• Requested day and time window, held as a request - your team confirms
• Best callback number and email for the confirmation

Where it draws the line

CallLatch never quotes a price or promises a crew you have not scheduled. The lines it will not cross:

• No prices on the phone unless they come from your rate book. Quote requests are captured with home size and scope so your team can price them.
• No promises about which cleaner or crew. Assignments stay with your team.
• Windows are held as requests with the confirmation expectation set on the call - never presented as booked appointments.
• Complaints about a previous clean escalate to human review with the caller's account captured verbatim.
• Repeat customers are greeted by name with their schedule and preferences on file.

An example call