Pest calls, answered before the caller finishes squirming.

The calls you actually get

• Ants, roaches, and spiders - where they are showing up and how many
• Rodents - sounds in walls or attic, droppings, how long it has been going on
• Wasps and hornets - nest location, size, whether anyone is allergic (flagged urgent)
• Bed bugs - rooms affected, how long, recent travel, preparation expectations route to your team
• Termites and wood-destroying pests - swarmers, mud tubes, real-estate inspections
• Wildlife - raccoons, squirrels, bats in the attic, entry points
• Quarterly and prevention plans - current customers and new sign-ups
• Commercial accounts - restaurants, offices, documentation needs

What CallLatch asks on a pest control call

• What pest the caller is seeing or hearing - and where on the property
• How long it has been happening and whether it is getting worse
• Inside, outside, or both - and which rooms are affected
• Kids and pets in the home, so your tech knows before treatment
• Allergies for stinging-insect calls - flagged urgent
• Property type and size, and whether the caller owns or rents
• Requested window, held as a request - your team confirms, the caller hears that on the call
• Best callback number and access notes

Where it draws the line

CallLatch never identifies a pest with certainty from a phone description, quotes treatment, or plays down a health risk. The lines it will not cross:

• No prices on the phone unless they come from your rate book.
• No certainty about the pest. "Sounds like it could be" never becomes a diagnosis - your tech confirms on site.
• Stinging insects with an allergy in the home, or bats in living space: flagged urgent, and health emergencies go to emergency services first.
• Windows are held as requests with the confirmation expectation set on the call - never presented as booked appointments.
• Repeat customers are greeted by name with their service history.

An example call